Introduction Blue Flame Consulting conducted a two-week diagnostic study at one of the major Pharmaceutical manufacturer’s  Quality Control lab to identify human error pattern contributing to invalid OOS/LIR results. The study used interviews, observations, surveys, and document reviews to reveal significant workflow delays stemming from resource shortages (software, instruments, glassware) and poor lab organisation. Inadequate training and unsafe practices were also highlighted. The report provides recommendations, including short-term...